Môsses

At Môsses, we take pride in offering high-end, premium-quality products. Because of the craftsmanship and standards involved in our manufacturing, we follow a strict return and exchange policy to ensure fairness and transparency for all customers.

1. No Returns for Non-Defective Products

We do not accept returns for products that are not defective.
Examples of non-defective reasons include:

• Delays caused by shipping carriers or third-party logistics
• Change of mind
• Wrong size chosen by the customer
• Product already used, worn, or washed

Shipping delays are outside our control and are the responsibility of the third-party shipping company. Therefore, we cannot accept returns due to late delivery.

2. Defective Products

We accept returns or exchanges only if the product is defective upon arrival.

• Defects must be reported within 7 days of delivery.
• Customers must provide clear photos or videos of the defect for verification.
• Once approved, we will offer an exchange for the same item or a full refund.

3. Exchanges

Exchanges are only accepted if:

• The product arrived defective, or
• We shipped the wrong item by mistake.

4. Condition of Items

For defective returns or approved exchanges, items must be:

• Unused
• In their original condition
• In original packaging

5. Shipping Delays

Occasional delays may occur due to:

• Airline strikes
• Customs processing
• Carrier issues

These delays are not the fault of Môsses, and we cannot offer refunds based on shipping issues beyond our control.

6. High-End Quality Standard

Môsses products are crafted with premium materials and strict quality control. We are confident in the durability and performance of every item we ship.